Ontology-Based Experience Management for Public Organizations

In this paper, the view into the ontology-based experience management in the Pellucid project is presented. The result of the project – the Pellucid platform works in cooperation with a underlying system, that reports workflow events for employees in public organizations. Experiences produced by employees are captured, stored and re-used as useful help for novice or other employees in public organizations. This can relieve and improve work effectively and observe important knowledge when a experienced employee leaves the organization. The paper also presents the platform architecture, its functional design and the brief platform evaluation.